Contact Support
We are here to help. Whether you have a question about a recent entry, need assistance navigating our platform, or want to learn more about our security processes, our New Zealand-based support team is ready to assist you.
Send us a message
Contact Information
- [email protected]
- Mon-Fri: 9:00 AM - 5:00 PM (NZST)
- We aim to respond to all inquiries within 24-48 business hours. For urgent gambling help, please refer to our Responsible Gambling resources.
Frequently Asked Questions
How do I know if I won?
You can check the latest winning numbers on our Results page. If you purchased a ticket through our portal,
you will also receive an automated email notification if your numbers match.
Are my payment details secure?
Absolutely. We use banking-level encryption to process all transactions. We do not store
your credit card details on our servers.
Can I cancel a ticket after purchase?
No. In accordance with New Zealand lottery regulations, all ticket entries are final
once confirmed and processed. Please review your numbers carefully before checkout.